Casino Charlevoix Terms of Use
These Terms of Use govern access to and conduct within Casino Charlevoix, a land-based gaming facility operated by Loto-Québec at 183 Rue Richelieu, La Malbaie, Québec, G5A 1X8, Canada. By entering the premises, you agree to comply with all rules and conditions set out in this document.
1. Eligibility and Access Requirements
1.1. Age Restrictions
Entry to Casino Charlevoix and its restaurant facilities is restricted to persons aged 18 years or older. Valid government-issued photo identification may be requested from any visitor who appears to be under 25 years of age. Failure to provide acceptable identification will result in denial of entry.
1.2. Right of Admission
The facility reserves the right, at its sole discretion, to refuse entry to or remove any person from the premises. Grounds for refusal or removal include, but are not limited to, intoxication, disruptive behavior, violation of dress code requirements, or breach of these Terms of Use.
1.3. Dress Code
Appropriate attire is required at all times. A dress code is enforced to maintain a respectful environment. Visitors wearing clothing deemed inappropriate by management may be denied entry.
2. Conduct and Prohibited Activities
2.1. Gaming Floor Rules
All gaming activities are subject to the rules established by Loto-Québec and posted at individual gaming stations. Disputes regarding game outcomes or procedures must be directed to floor supervisors. Management decisions on gaming matters are final.
2.2. Mobile Device Use
Use of mobile phones and electronic communication devices is restricted at gaming tables. Intrusive or abusive use of such devices, including photography or recording without authorization, is prohibited and may result in removal from the premises.
2.3. Prohibited Conduct
The following activities are strictly prohibited:
- Cheating, collusion, or any form of fraudulent gaming activity
- Harassment, intimidation, or threatening behavior toward staff or other visitors
- Unauthorized photography or video recording
- Smoking in non-designated areas
- Loitering or solicitation
Violation of these prohibitions may result in immediate removal from the premises, suspension of access privileges, and potential legal action.
3. Responsible Gaming
Casino Charlevoix operates under Loto-Québec’s responsible gaming framework. Responsible gaming practices are promoted and resources are available for individuals who may require assistance with problem gambling. Self-exclusion programs are available through Loto-Québec. Visitors concerned about their gaming habits may contact on-site staff or reach Loto-Québec directly for confidential support.
4. Property and Personal Belongings
4.1. Parking
Free and paid parking options are available on-site. The facility is not responsible for damage to or theft from vehicles parked on the premises. Parking regulations must be observed at all times.
4.2. Lost or Stolen Items
The facility is not liable for personal belongings that are lost, stolen, or damaged on the premises. Visitors are responsible for securing their valuables. Lost items may be reported to security personnel.
5. Accessibility
Casino Charlevoix is partially accessible to persons with reduced mobility. Visitors requiring accessibility accommodations should contact the facility in advance at 418-665-5300 or 1-800-665-2274 to ensure appropriate arrangements.
6. Operating Hours and Closures
Operating hours vary and are subject to change without notice. Visitors are advised to contact the facility or consult the official website at casinos.lotoquebec.com prior to a visit to confirm current hours. The facility may be closed temporarily for maintenance, special events, labor actions, or compliance with public health directives.
7. Privacy and Surveillance
The premises are monitored by video surveillance for security and regulatory compliance purposes. By entering Casino Charlevoix, you consent to such monitoring. Personal information collected during your visit is handled in accordance with Loto-Québec’s privacy policy and applicable Quebec privacy legislation.
8. Limitation of Liability
To the fullest extent permitted by law, Casino Charlevoix and Loto-Québec are not liable for any injury, loss, or damage sustained on the premises, except where such liability cannot be excluded by law. Visitors assume all risks associated with gaming activities and use of the facilities.
9. Amendments
These Terms of Use may be amended at any time without prior notice. Continued access to and use of the facility following any amendments constitutes acceptance of the revised terms. The current version of these Terms of Use is available upon request at guest services.
10. Governing Law
These Terms of Use are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any disputes arising from these Terms of Use or from a visit to Casino Charlevoix are subject to the exclusive jurisdiction of the courts of Québec.
11. Contact Information
For questions regarding these Terms of Use or facility policies, contact:
Phone: 418-665-5300 or 1-800-665-2274
Email: [email protected]
Address: 183 Rue Richelieu, La Malbaie, Québec, G5A 1X8, Canada
By entering Casino Charlevoix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.